Shipping & Return Policy
Shipping a Firearm or Serialized Gun Part
hawkcreekarmory.com will only transfer ownership of a firearm to individuals or
agencies in possession of a valid Federal Firearms License (FFL). This means that
we cannot ship a firearm or serialized gun part directly to you unless you are an
If you do not hold a valid FFL, Hawk Creek Armory or hawkcreekarmory.com will
transfer your purchased firearm or serialized part to your choice of licensed gun
dealer in your state.
It is your responsibility:
to ensure that a firearm is legal to own in your state. Click HERE to view
ATF State Ordinances.
to contact your chosen FFL and request that they forward a copy of their
FFL to [email protected]
to complete all paperwork when you pick up your purchase from your local
Be aware that it is customary for your local dealer to charge a transfer fee at the
time of pickup. This transfer fee is strictly between you and your local dealer.
Hawk Creek Armory does not receive or request any portion of your transfer fee.
Please email all FFL’s to [email protected]
Shipping costs are calculated based on shipping location. Packages will be shipped
using FedEx. Shipping insurance is offered at a rate of $1.00 per $100.00 of the
ordered item(s) value and is optional. Hawk Creek Armory is not responsible for
uninsured items lost or damaged in transit. If you would like to review the total
shipping charges for your order, click “checkout” to preview the order. You can
preview the order including the ship to address, and the shipping charges before
you click to confirm your order. The shipping and handling charge covers the cost
of standard shipping. If you require expedited shipping, the shipping fees will be
greater. You must contact us for a quote if you require expedited shipping at
[email protected] Expedited shipping only applies to transit times,
not the processing time. We do NOT ship to PO Boxes.
Hold damaged packages and all their contents including shipping materials. Please
call or email us at [email protected] within 5 business days of the
delivery so that we can initiate the freight claim process with FedEx and discuss
replacements. Failure to contact us within this time frame will prevent us from
filing a freight claim.
If you desire to return any items, please contact us at 606-877-1300 or email us at
[email protected] for the return shipping address and a Return
Authorization Number which MUST accompany the item(s) you are returning.
We will accept returns provided they are returned to us within (30) days minus the
non-refundable 50% down payment. Returns must be in new, unaltered condition
and in factory packaging where applicable and must include a copy of your sales
receipt or invoice and the Return Form. When items are received back, we will
credit your original method of payment based on the value of the items received
back less the original shipping cost and 50% down payment. When returning items
back to us, please pack them properly for shipping and insure the package for the
value of the return shipment. We cannot credit you for merchandise lost or
damaged in transit. Do no ship returns to us cost on delivery (COD).
Defective or Incorrect Merchandise
If you received incorrect or defective merchandise, please contact us at
606-877-1300 or email us at [email protected] to discuss the issue,
and we will issue a pickup for the merchandise. You must contact HCA within 10
days of delivery. Please include a copy of your sales receipt. Do not send returns
back COD. This does not include normal wear and tear, damage from NON-
FACTORY ammunition, or firing pin breakage.
Due to the nature of custom firearm manufacturing, a 50% non-refundable deposit
is made when an order is placed.